Need some support where you live?
Living independently can be difficult, especially if it’s your first time, or if you haven’t had a home of your own for some time. You might want support in practical things, for example because you are having problems with rent, benefits or arrears, or need help with budgeting and other skills. You might need someone to talk to about personal stuff, or to contact other services that can help you.
If you need some help, for example understanding letters you have been sent, filling in forms, applying for benefits or sorting out bills Citizens Advice York (CAB) can help. They also help with your legal rights, debt problems etc. Usually the sooner you deal with things, the quicker and easier it is to sort out, but even if you have left it a long time, it is still worth getting help.
There are also workers from tenancy support schemes who can help you longer term to get yourself on the right track and manage things for yourself. See below.
York Housing Assocation Homeless Prevention Service run drop-in sessions for anyone needing tenancy support (not just their own tenants) at West Offices, Bell Farm, Acomb and Lindsay Avenue. Ring for times of sessions.
Tenancy support schemes
A tenancy support worker is someone who can meet you at your own home every week or so to help you sort things out. They can help with getting started in your new home, dealing with ongoing things that come up, and help you learn the skills you’ll need long term to live independently.
Tenancy support schemes can help whether you are in private rented accommodation, or have your own tenancy (or own your own home). You may be referred to a tenancy support worker if you are being helped to find someone to live by another organisation, but otherwise, ask someone at the Council’s Housing Options Team at Customer Services.
Tenancy support schemes are run by Scarcroft Project, Foundation, York Housing Association and Peasholme Charity for example. Some offer general support, and others have specialist workers, for example offering support to young parents, people with disabilities or people struggling to cope with mental ill-health or a drugs problem. All referrals are sent to the Single Access Point who can help decide which is the best place to get the right help as quickly as possible.
If you are in a hostel, you’ll have a support worker. It’s important that you meet with them regularly or it can affect your accommodation.
If you are a York care leaver then the Pathway Team should offer you support about housing or any other issue until you turn 21.
If you are a Council or Housing Association tenant you can also contact your Estate Manager for support, or ask to be referred to a tenant support worker for longer term help.