Young People's Survival Guide to York

Young People's Survival Guide to York

a useful little guide to things you might need to know about

Contacts

This is the complete list of organisations and websites mentioned throughout the Survival Guide. You can also see this information as you go along by clicking on the links in the text.

1-2-1 Counselling

20 St. Saviourgate

07587 155678

www.121counsellingyork.org

ACAS

Employment rights helpline

Tel. 0300 123 1100

www.acas.org.uk

Advice Guide

Debt and money advice

www.adviceguide.org.uk

Advisory Service for Squatters

Tel. 020 3216 0099

www.squatter.org.uk

advice@squatter.org.uk

Alcoholics Anonymous

Tel. 0800 917 7650

www.alcoholics-anonymous.org.uk/

help@alcoholics–anonymous.org.uk

Anxiety UK

Tel. 08444 775 774

www.anxietyuk.org.uk

Apprenticeships Hub

Tel. 01904 553732

www.apprenticeships-hubs.co.uk/hubs/york

york.apprenticeships@york.gov.uk

Apprenticeships website

Vacancies and applications

www.gov.uk/apply-apprenticeship

Arc Light

Union Terrace

referrals through Single Access Point. Ask at Salvation Army or Housing Options Team.

Tel. 01904 630500

www.york-arclight.co.uk

info@york-arclight.co.uk

Askham Bryan College

YorSexual Health drop-in

Tues and Thurs: 12.00–2.00pm

Tel. 01904 725436

Counselling Service

– see your Pastoral Tutor or ring

Student Services

Tel. 01904 772271

BAAF

Information on adoption

www.baaf.org.uk/info/pregnant

Babes in Arms

Meets at St. Lawrence’s Children’s Centre, Heslington Road

on Tuesdays 1.00–2.30pm

Tel: 07917 211987 (Sian) or

Tel: 07826 859181 (Carol)

beat

Tel. 0345 634 7650

www.b-eat.co.uk

Besom in York, the

referrals only, through your support worker

bitc website

www.bitc.org.uk/our-resources/report/telling-employer-about-your-criminal-record-–-guide-and-top-tips

Blood donating website

www.blood.co.uk

BPAS

British Pregnancy Advisory Service

Tel. 03457 30 40 30 (24hr)

www.bpas.org

Breastfeeding helpline

Tel. 0300 100 0212

www.nhs.uk/breastfeeding

Bridge House

Sexual assault referral centre

Tel. 0330 2230099 at any time

www.turntobridgehouse.org

www.northyorkshire.police.uk/bridgehouse

Broken Rainbow

LGBT Domestic Violence helpline

Tel: 0300 999 5428

www.brokenrainbow.org.uk

help@brokenrainbow.org.uk

Brook

Tel. 07537 402024

or use the online chat service at

www.brook.org.uk

BT Basic

Tel. 0800 800 864

google ‘bt basic’

bubbalicious

www.bubbalicious.co.uk/info

bullying website

www.bullying.co.uk

Carecent

Mon–Sat: 8.30–10.45am

Central Methodist Church

St. Saviourgate

www.carecent.org

admin@carecent.org

Carers Trust

Babble (for 18s and under)

Matter (for 16-25s)

www.carers.org

Castlegate is now closed

Castlegate closed in July 2017. 

Please see Young People’s Services at Clarence Street.

www.29castlegate.org

Child Benefit helpline

Tel. 0300 200 3100

www.gov.uk/child-benefit

Childline

Tel. 0800 1111 (24hr)

www.childline.org.uk

Children's Centres

Tel. 01904 554444

www.yorkchildrenscentres.org.uk

www.yor-ok.org.uk

Children's Front Door

for Children’s Services (0-18) and early help support

Tel. 01904 551900

Christians Against Poverty

Tel. 0800 328 0006

to make an appointment

www.capuk.org

Citizens Advice Consumer Service

Tel. 0345 4040506

plus online service through website.

www.citizensadvice.org.uk

Citizens Advice York (CAB)

based at: West Offices, Station Rise

For details of current opening times and outreach services check their website:

Advice line: Mon – Fri 9.30 – 2.30pm

Tel: 03444 111 444

www.citizensadviceyork.org.uk

/www.citizensadvice.org.uk/

City of York Council

see Customer Centre

Civil Legal Advice

Tel. 0345 345 4 345

Text LEGAL AID and your name to 80010 for a call back

/www.gov.uk/civil-legal-advice

Community Furniture Store

Unit 29, Raylor Centre, James St

Mon–Fri: 9.00am–3.00pm

Sat: 9.00am–3.00pm

Tel. 01904 426444

www.communityfurniturestore.co.uk

Council Benefits and Contributions Advisers

at Customer Centre, West Offices

Tel. 01904 552044

cbssincomeservices@york.gov.uk

Council Tax

at Customer Centre, West Offices

Tel. 01904 551558

counciltax@york.gov.uk

Council Tax Support

at Customer Centre, West Offices

Tel. 01904 551556

benefits@york.gov.uk

Customer Centre

West Offices, Station Rise YO1 6GA

Tel. 01904 551550

For most Council services.

see also: CAB and South Yorkshire Credit Union which are based at Customer Centre

Adult Social Care: 01904 555111

Benefits and Contributions Advisers: 01904 552044

Children’s Front Foor: 01904 551900

Council Tax: 01904 551558

Council Tax Support: 01904 551556

Family Information Service: 01904 554444

Housing Benefits: 01904 551556

Housing Options Team: 01904 554500

Housing – emergency out of hours: 0845 034 9417 

(out of hours emergency ‘edt’ email below)

Housing Registrations: 01904 554044

Housing Standards: 01904 552300

Single Access Point: 01904 553844

York Financial Assistance Scheme: 0808 168 5238

York Learning: 01904 554277

Youth Homeless Worker: 01904 553585

Youth Offending Team: 01904 554565

www.york.gov.uk

edt@northyorks.gov.uk

Do it website

volunteering opportunities

www.do-it.org.uk

Family Information Service

see also Customer Centre

Tel. 01904 554444

or text ‘info’ to 07624 802244 to be called back

www.yor-ok.org.uk

fis@york.gov.uk

Family Lives helpline

Tel: 0808 800 2222

www.familylives.org.uk

Foundation

at Southlands Road hostel

referrals from your housing worker, Pathway worker etc

Tel. 01904 675837

and Foundation Shared Housing

Tel. 01904 526240

www.foundationuk.org

york@foundationuk.org

Frank

Tel. 0300 123 6600

or text 82111 (standard charge)

www.talktofrank.com

freecycle

www.freecycle.org

GamCare

8.00am thru to midnight every day

Tel. 0808 8020 133

www.gamcare.org.uk

getsafeonline website

www.getsafeonline.org

gov.uk

information about benefits, crime and justice, student finance, job vacancies, tax and NI, careers advice, voting, employment rights etc.

www.gov.uk

gumtree website

www.gumtree.com/york

headspace

mindfullness website

www.headspace.com

Healthy Start Vouchers

Tel. 0345 607 6823

www.healthystart.nhs.uk

Home-Start York

Mon: 9.00am–4.00pm

Tues–Fri: 9.00am–12.30pm

or leave a message

Tel. 01904 674764

www.home-start.org.uk

homestartyork@ukgateway.net

Housing Benefits

at Customer Centre, West Offices

Tel. 01904 551556 (fax 551190)

www.york.gov.uk/claimhousingbenefit

Housing Options Team

at Customer Centre, West Offices

Tel: 01904 554500

out of hours emergency number: 0845 034 9417

or email out of hours:

edt@northyorks.gov.uk

Housing Registrations

at Customer Centre, West Offices

Tel. 01904 554044

www.northyorkshirehomechoice.org.uk

housing.registrations@york.gov.uk

Housing Standards and Adaptations Team

at Customer Centre, West Offices

Tel. 01904 552300

housing.standards@york.gov.uk

Howe Hill for Young People

136 Acomb Road

referrals from Youth Homeless workers, Pathway and Salvation Army

Tel. 01904 553141

IAPT Programme

Tel. 01904 294841

icould website

careers advice

www.icould.com

Illegal Money Lending Team

Tel. 0300 555 2222 or

Text loan shark + message to 60003

email through website

www.gov.uk/report-loan-shark

Immobilise website

www.immobilise.com

indeed website

job vacancies

www.indeed.com

Independent Domestic Abuse Services (IDAS)

24 hr advice line:

Tel. 0300 011 0110

Outreach: Mon–Fri: 9.00am–5.00pm

Tel. 01904 646036

www.idas.org.uk

info@idas.org.uk

Jobcentre Plus

11–17 Monkgate

New claims for JSA and Universal Credit made online; see below:

New claims for Income Support, ESA etc:

Tel. 0800 0556688

Short-term Benefits Advance and for enquiries about JSA, IS or ESA claims: Tel. 0345 608 8545

Jobcentre enquiries line (cancelling or changing appointments): Tel. 0345 604 3719

Social Fund: 0345 603 6967

Universal Credit: 0345 600 0723

PIP new claims helpline: 0800 917 2222

Carers Allowance: 0345 608 4321

Maternity Allowance: 0345 608 8610

www.gov.uk/universal-credit

/www.gov.uk/browse/benefits

Joseph Rowntree Housing Trust

Tel. 0800 587 0211

www.jrht.org.uk

information@jrht.org.uk

Keyhouse

Hudson House, Toft Green

Tel. 01904 557490

Kyra Women's Project

Tel. 01904 632332

/www.facebook.com/KyraYorkWomensCentre

www.kyra.org.uk

contact@kyra.org.uk

Law Society website

www.lawsociety.org.uk

lawstuff website

www.lawstuff.org.uk

Lifeline

see Atlas

Lime Trees

referrals through your GP or school

Tel. 01904 294200

Living Wage Foundation

www.livingwage.org.uk

Marie Stopes Clinic

Tel. 0345 300 8090

www.mariestopes.org.uk

Mens Advice Line

Male Victims of Domestic Violence

Tel. 0808 801 0327

www.mensadviceline.org.uk

info@mensadviceline.org.uk

mental health website

www.mentalhealth.org.uk

mermaids

gender identity information

www.mermaidsuk.org.uk

MESMAC

The Workshop, Marygate Lane, off Marygate

Tel. 01904 620400

or 07771 931335

Email b.arnup for general enquiries.

Email j.wynn for Queer Women

www.mesmac.co.uk

b.arnup@mesmac.co.uk

milkround

graduate careers

www.milkround.com

mind website

www.mind.org.uk

Missing People

Tel. 116000

or text 116000 (no credit needed)

www.missingpeople.org.uk

116000@missingpeople.org.uk

Money Advice Service

www.moneyadviceservice.org.uk

Monkgate Health Centre

see YorSexual Health  clinics

moodjuice

www.moodjuice.scot.nhs.uk

Moodzone website

www.nhs.uk/moodzone

National Careers Service

Monday–Thursday: 9.00am – 4.30pm and Friday: 9.00am – 4.00pm

18-19 Colliergate

Tel. 01904 656655 for appointment locally or

Tel. 0800 100 900 for national service

/nationalcareersservice.direct.gov.uk/Pages/Home.aspx

/careersyandh.co.uk/portal/cyh_pages/individuals/1

National Debtline

Mon–Fri: 9.00am–8.00pm

Sat: 9.30am–1.00pm

Tel. 0808 808 4000

www.nationaldebtline.org

National Gas Emergency

Tel. 0800 111999 (24 hr)

National Self Harm website

www.nshn.co.uk

NHS 111

Tel. 111

for health advice or out of hours GP appointments

see website for e.g. common ailments and conditions, finding a GP or dentist, BMI, healthy diet, gender etc.

www.nhs.uk

NHS Smokefree

Tel. 0300 123 1044

www.nhs.uk/smokefree

North Yorkshire Home Choice

see also Housing Registrations

www.northyorkshirehomechoice.org.uk

Oaktrees York

Bowes Morrell House

111 Walmgate

Tel. 01904 621776

oaktrees.york@changing-lives.org.uk

Out of Hours GP Service

York District Hospital (at Emergency Department)

6.30pm – 8.00am weekdays,

also open weekends and bank holidays

Appointments only

Tel. 111

Papyrus

young people’s suicide prevention

Monday – Friday: 10.00am – 10.00pm and weekends 2.00 – 10.00pm

Tel. 0800 068 4141

or text 07786 209697

www.papyrus-uk.org

pat@papyrus-uk.org

Pass Scheme

for ‘proof of age’ ID companies

www.pass-scheme.org.uk

Pathway Team

at Howe Hill for Young People, 136 Acomb Road

Mon – Fri: 1.00 – 5.00pm (duty team)

Tel. 01904 555389 (or leave message)

pathwayteam@york.gov.uk

Peasholme Centre

4 Fishergate

referrals through Salvation Army, Housing Options etc

Tel. 01904 551901 or 551902

Pheby and Co Solicitors

(Housing solicitors)

91 Front Street, Acomb

Tel: 01904 789900

plotr

careers advice

www.plotr.co.uk

Police National Non-Emergency

Fulford Road

Tel. 101

Prince’s Trust

Tel. 0800 842842

or text ‘call me’ to 07983 385418

Development Awards: Gill Stead  on 07904 127989

www.princes-trust.org.uk

prospects

graduate careers

www.prospects.ac.uk

Quit

www.quit.org.uk

Rape Support line

Tues: 5.00 – 9.00pm

Tel. 0300 111 0777

Relate

Sir Thomas Herbert’s House

14 Pavement

Tel. 01904 625971

www.relatecyps.btck.co.uk

enquiries@relatemid-yorkshire.org.uk

Report my loss website

www.reportmyloss.com

Respect not Fear

healthy relationships info

www.respectnotfear.co.uk

Restore

Referrals from Salvation Army.

Tel. 01904 421064

office@restoreyork.co.uk

Rightmove website

www.rightmove.co.uk

Salvation Army EIPT

Drop-in: Mon–Fri: 10.00am–12 noon

at Peasholme Centre, 4 Fishergate

Tel. 01904 405330

Samaritans

89 Nunnery Lane

Tel. 116123 free from any phone or

Tel. 01904 655888 (York centre)

jo@samaritans.org

Saneline

Tel. 0300 304 7000 (evenings)

www.sane.org.uk

SASH (Safe and Sound Homes)

for Nightstop and Supported Lodgings.

Referrals from Housing Options Team, Youth Homeless workers, Pathway etc.

Tel. 01904 652043

www.sash-uk.org.uk

info@sash-uk.org.uk

Scarcroft Project

referrals from your housing worker, Youth Homeless workers, Pathway etc.

Tel. 01904 637233

Sexual Assault Referral Centre

see Bridge House

Shelter

Mon–Fri: 8.00am–8.00pm

Sat/Sun: 8.00am–5.00pm

Tel. 0808 800 4444

www.shelter.org.uk

Single Access Point

all referrals for supported accommodation and tenancy support schemes

Tel. 01904 553844

SAP@york.gcsx.gov.uk

smarterbuys website

www.smarterbuys.org.uk

Social Services

see Children’s Front Door (0-18s)

South Yorkshire Credit Union

Branches at Customer Centre, West Offices, Station Rise and 8 Acomb Court, Acomb.

Monday to Thursday: 9am – 1pm and 1.45 – 4pm

Friday: 9am – 1pm and 1.45 – 3.30pm

Tel. 03030 300010

www.sycu.co.uk

info@sycu.co.uk

Southlands Road

see Foundation

spareroom website

www.spareroom.co.uk

Speak Up

Tel. 07769 725174 (mob)

www.showmethatimatter.com

nikki.wilson@york.gov.uk

StepChange Debt Charity

Mon–Fri: 8.00am – 8.00pm

Sat: 8.00am–4.00pm

Tel. 0800 138 1111

www.stepchange.org

Supporting Victims

Monday – Friday: 8.00am – 7.00pm

Tel. 01904 669276

Out of these times: Tel. 0808 168 9293

www.supportingvictims.org

help@supportingvictims.org

Survive

Tel. 01904 638813 (office)

Tel. 01904 642830 (therapeutic helpline) on Wednesday’s 1 – 3.30pm

www.survive-northyorks.org.uk

survive@survive-northyorks.org.uk

Tax Credits helpline

Tel. 0345 300 3900

/www.gov.uk/taxcredits

The Press

local jobs and lettings

www.yorkpress.co.uk

the site website

www.thesite.org

think u know website

www.thinkuknow.co.uk

Time 2... Project

Tel. 07495 582675

www.time2project.org

time2@basisyorkshire.org.uk

Traveller and Ethnic Minority Support Service

Tel. 01904 554335 or:

07881 678062 (mob)

ruth.robson@york.gov.uk

Turn 2 Us website

www.turn2us.org.uk

TV Licensing

Tel. 0300 555 0286 (Payment card)

www.tvlicensing.co.uk

UCAS website

university applications

www.ucas.com

uk course finder website

university course information

www.ukcoursefinder.com

University of York Law School Clinic

Runs from October to March each year only.

Tel. 01904 325819

law-clinic@york.ac.uk

university which

university course finder

www.university.which.co.uk

West Offices

see Customer Centre

workSMART website

www.worksmart.org.uk

worth talking about

www.nhs.uk/worthtalkingabout

YACRO

referrals from your probation worker or Salvation Army

Tel. 01904 642307 (Men’s service)

Tel. 01904 658414 (Women’s service)

YFAS

see York Financial Assistance Scheme

yor-ok website

local information for parents

www.yor-ok.org.uk

York Carers Centre

17 Priory Street

Mon–Thurs: 9.00am–5.00pm

Friday: 9.00am – 4.30pm

Tel. 01904 715490

www.yorkcarerscentre.co.uk

enquiries@yorkcarerscentre.co.uk

York College

Sim Balk Lane

Tel. 01904 770200

Counselling Service: 

Tel. 01904 770333 or email (see below)

YorSexual Health drop-in:

Monday: 12–2pm

Tel. 01904 725436

www.yorkcollege.ac.uk

counsellingservice@yorkcollege.ac.uk

York CVS

Priory Street Centre

15 Priory Street

Tel. 01904 621133

www.yorkcvs.org.uk

York Drug and Alcohol Service

(formerly Lifeline / Atlas)

3 Blossom Street

Tel. 01904 464680

spectrumhealth.org.uk/substance-misuse/york-drug-and-alcohol-service/

york-info@changing-lives.org.uk

York Explore Library

Museum Street, Library Square

Tel. 01904 552828

www.exploreyork.org.uk

york@exploreyork.org.uk

York Financial Assistance Scheme (YFAS)

at Customer Centre, West Offices

Tel. 0808 168 5238

/www.york.gov.uk/info/20019/benefits/735/york_financial_assistance_scheme_yfas

York Foodbank

referral needed

Tel. 07871 610894

www.york.foodbank.org.uk

York Hospital

Wigginton Road

Tel. 01904 631313

www.yorkhospitals.nhs.uk

York Housing Association

Tel. 01904 636061

info@yorkha.org.uk

York Learning

based with the  Customer Service Centre (City of York Council), West Offices, Station Rise

Tel. 01904 554277 or

07966 880223 (Lee Davey)

www.yorklearning.org.uk

/www.facebook.com/York.Learning.CYC

yorklearning@york.gov.uk

York Mind

Highcliffe House

Highcliffe Court, Clifton

Tel. 01904 643364

www.yorkmind.org.uk

York Racial Equality Network

Tel. 01904 642600

www.yren.co.uk

York Register Office

56 Bootham

Tel. 01904 654477

www.york.gov.uk

registrar@york.gov.uk

York St. John Counselling Clinic

Tel. 01904 876072

CMHC@yorksj.ac.uk

York Women’s Counselling

York CVS, 15 Priory Street

Tel. 01904 652706 (leave message)

www.yorkwomenscounsellingservice.org.uk

ywcs1958@aol.com

yorproperty website

council accreditted lettings

www.yorproperty.co.uk

YorSexual Health clinics

YorSexual Health at Acomb:

Front Street Surgery

YorSexual Health at Monkgate:

31 Monkgate

YorSexual Health at Wenlock Terrace:

18 Wenlock Terrace, Fulford

YorSexual Health at York University:

Block C11 (UoY students only)

Tel. 01904 721111 for all clinics for opening times or see website

 

Chlamydia Screening:

Tel. 01904 725440

or text ‘TEST’ to 80010

www.yorsexualhealth.org.uk

YorWellbeing service

Stop smoking support

01904 557733

/www.yorwellbeing.org.uk/

yorkwellbeing@york.gov.uk

Young Minds

Mon–Fri 9.30am–4pm

Tel. 0808 802 5544

www.youngminds.org.uk

Young People's Services at Clarence Street

Sycamore House, 30 Clarence Street York YO31 7EW

Drop in: Monday, Tuesday: 12.30 – 4.30pm

Fridays: 11am – 3pm

appointments at other times

01904 555400 or

07624 802 244 (text only)

www.yor-ok.org.uk/young-people/30clarencest

fis@york.gov.uk

young stonewall

www.youngstonewall.org.uk

Youth Homeless Workers

to make an appointment call in at Customer Centre, West Offices or call/email.

[Customer centre is open Mon – Fri 8.30am – 5pm. If you are homeless or it is your first visit, please call in before 3.30pm]

Tel. 01904 553585

After 5pm or at weekends/bank holidays, contact the Emergency Duty Team on 01609 780780.

 

youthhomeless@york.gov.uk

Youth Offending Team

at Customer Centre, West Offices

Tel. 01904 554565

/www.york.gov.uk/info/20089/youth_offenders/511/youth_offenders

zoopla

letting agencies website

www.zoopla.co.uk/to-rent