Where to go for help
If you’d like to talk about moving out some time in the future, talk to a worker at Castlegate or the Council’s Housing Options Team. If things are getting difficult at home, get information and support as early as possible, from one of the following. They can look at managing the situation so that you can stay at home, or discuss staying with other family members. Also supported accommodation, private rented or Council / housing association tenancies.
Castlegate have housing workers who can talk to you about your housing options, benefits etc, and what to do next. They can also make referrals to supported accommodation or talk to you about renting somewhere. You can use the computers and phone for accommodation searching.
The Council’s Housing Options Team at the Customer Centre, West Offices can offer advice and information about your housing options, homelessness and homeless prevention. They will look at your circumstances and discuss the options available to you. They may mediate with friends and family on your behalf to prevent you becoming homeless, whilst other options are explored. They will not force you to return to somewhere if they consider it unsafe.
If you are homeless you may be referred to a hostel or supported accommodation. This might not be straightaway; they will look at other options with you such as Nightstop (see here) or an emergency hostel bed until then. They may have a duty to put you in emergency temporary accommodation instead (see here) while they make further investigations about your situation, or while you are waiting for another option.
The Youth Homeless Workers – based at the Customer Centre, West Offices, work with 16 and 17 year olds who are homeless or being asked to leave. They can give advice about your options or work with family and friends to find a temporary or permanent solution. If necessary they can refer you into supported accommodation, for example Howe Hill for Young People or to Children’s Social Care if you need additional support. For more information see here.
If you have been given a Notice to Quit, or your landlord is doing something that makes it difficult to stay (e.g. threatening or harassing you) get advice as soon as possible. Something may be done to stop it happening, or to give you more time to plan what you are going to do. Get advice from one of the above or see here for who can help with legal advice.