Consumer rights

As a consumer you have certain rights that protect you. You are entitled to a full refund if something you buy is:

This applies to all goods, including things bought in the sales. You do not have to accept a credit voucher, exchange or repair unless the fault is very small. Take the receipt with you if you have it. You need to return goods within a reasonable time after you bought them.

You are not entitled to any refund or exchange if you have changed your mind about what you bought, although a lot of shops will do this.

Otherwise, if you need more help then contact Citizens Advice York (CAB) for advice.